What’s it like to support long-term client success at Paycom? We sat down with Autumn from our St. Louis office to find out. Here’s what she had to say.
No two days ever look the same in my role — and that’s what I love about it.
As a Client Relations Representative, I work with clients long after their initial implementation. I’m based in St. Louis, but I’m often on the road building relationships and helping clients get the most out of Paycom’s software.
From journalism to sales
I majored in journalism before Paycom, and I got my start at Paycom as a Learning and Development trainer hosting webinars. That experience taught me how to connect with people and earn their trust quickly — something that translates directly into what I do now. I was always focused on empowering others to grow. That mindset is still central to how I approach my work today.
Whether I’m walking into a client’s office for the first time or checking in with someone I’ve worked with for months, I try to lead with empathy and curiosity. There’s no one-size-fits-all approach, so I listen first, then work with them to tailor solutions to their needs.
Some clients care most about compliance. Others want to improve reporting or employee engagement. My job is to meet them where they are and help them see what’s possible.
Personal growth through real impact
This role has pushed me in the best ways. It’s challenged me to think more strategically, work cross-functionally and get comfortable with not always having the answer right away. There’s a lot of autonomy, but also a lot of support. I especially love collaborating with our Paycom Services Department. Together, we help clients understand the technology and are able to quickly assist them in whatever they need.
I’ve learned how to problem-solve on the fly, how to prioritize under pressure and how to communicate across different departments to get things done. And in the process, I’ve gained a stronger sense of confidence — not only in what I do, but in how I show up for others.
But I’ve never felt like I had to figure it all out on my own. Our office in St. Louis is incredibly tight-knit. Whether it’s jumping on a call to help a client or celebrating a win, I know my team has my back. We lean on each other, share ideas and genuinely care about one another’s success. That kind of culture makes a huge difference, especially when things get busy.
One of the most rewarding parts of the job is seeing the impact I can have. I worked with a client who was spending hours each week on manual processes. After introducing a few automated tools, they had time to focus on more strategic planning. Watching that shift happen — seeing someone feel more confident and in control — that’s what motivates me.
Perks and purpose
As someone right out of college when I joined Paycom, I was naturally drawn to the $1-per-pay-period health insurance for employees and delicious, $4 catered lunches. As I grew in my career here, I earned a spot in our President’s Club for top sales reps and really began to discover my purpose. I love helping our clients meet their business goals, and with the career goals I’ve achieved, I’ve been able to pay off both my student loans and my car. I have achieved so much more than I ever could have imagined this early in my career.
Advice for future team members
If you’re thinking about joining Paycom, here’s what I’d say: Stay curious. Ask questions. Be open to learning. There’s so much opportunity here if you’re willing to lean in. What matters most is your mindset: being open to growth, willing to collaborate and ready to build something meaningful with your clients and your team.
If you’re looking for an opportunity to support others as you build a career for yourself, apply today!
